Context
Santander has sought to encourage and reward resident participation in municipal civic initiatives.
Specific problem
The city has had limited tools to encourage and reward citizen participation in civic initiatives, relying on ad hoc, initiative-by-initiative approaches.
Current situation and gap
No standing digital mechanism existed to recognise and reward resident participation in civic initiatives in a way that could be reused across different campaigns.
Specific need
Santander needs a reusable way to encourage and reward citizen participation in municipal civic initiatives.
Expected outcome
– A digital citizen-reward engagement scheme that can be applied across different civic initiatives.
– The scheme should give the city a replicable way to recognise and reward participation, rather than building a one-off mechanism for each initiative.
– A reusable citizen-participation and reward mechanism, applicable across different civic initiatives.
Who would use the results
City teams running civic initiatives, and residents taking part in them.
Expected impact
Could support stronger, more consistent citizen engagement with municipal initiatives over time.
Space. Santander.
Scale. City scale.
Data. Citizen-participation records can be generated as residents take part in engagement activities; no comparable baseline mechanism existed beforehand.
Experience. The city has previous experience piloting a citizen-reward engagement scheme for civic initiatives.
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